FAQ

WHERE CAN I BUY YOUR RETAIL PRODUCTS?

We have several distributors in different parts of the Mexican Republic and an outlet store in Guadalajara where you can purchase our products. To know the closest distributors to your area, you can contact us through our social networks, both on Instagram and Facebook or send us a WhatsApp by clicking here, we will gladly assist you.

HOW CAN I BE A DISTRIBUTOR?

If you are interested in being our distributor, you can contact us through our social networks and whatsapp; by sending a message with your name, telephone number and city so that the advisor in your area can contact you personally and share the necessary information with you.

WHERE ARE WE LOCATED?

Alpro is a 100% Mexican company dedicated to the production of kitchen items for more than 57 years. Our factory is located in C. Ganso 75, Rincón de La Agua Azul, 44467 Guadalajara, Jal.

HOW DO I VALIDATE MY WARRANTY?

The guarantee is only valid for factory errors or for missing parts in your product. To provide a solution, send an email to the following address: sclientes@alpro.com.mx

Attach:

  • Receipt.
  • Photos of the damage.
  • Name, place and date of purchase.
DO YOU HAVE DIRECT SALES?

At Alpro we are manufacturers, so we do not handle direct retail sales; We only sell wholesale. To purchase our products we have different distributors in various parts of Mexico. You can contact us by Facebook or Whatsapp to find out who is closest to you.

How many pieces do I have to buy to be considered wholesale?

We manage by purchase amount; the minimum amount can be negotiated with our sales agent.

do you have catalog?

Yes, in the following link you can see our catalog with all the variety of products that we have for you.

DOWNLOAD CATALOG

WHAT DOES NSF MEAN?

NSF is a product testing, inspection, and certification organization.

NSF certification sets standards for public health and environmental safety, so extensive testing, analysis of materials, and processes are required to ensure that a product meets specific safety, quality, sustainability, or performance standards.

Read more here.